Employment opportunities at the Library of Parliament

For the purposes of this selection process, the competencies listed in the attached Competency Profile will be evaluated.

^{Note:     While this position is eligible for part-time telework, regular on-site presence is required at Library of Parliament workplaces located in the National Capital Region.}

For the purposes of this selection process, the competencies listed in the attached Competency Profile will be evaluated.

The following knowledge criteria will also be evaluated:
• Knowledge of research techniques and tools used to retrieve information from catalogues, online databases and websites.
• Knowledge of best practices in providing client service in a reference and information environment, with a focus on communication with clients to clarify, understand and meet their underlying information needs.
• Knowledge of the Canadian parliamentary system, the federal government and current affairs.
• Knowledge of official parliamentary publications.
• Knowledge of quality assurance principles in a library or information centre environment.

To be considered for stream 1 and stream 2 positions, candidates must have:
• A library technician diploma, or an acceptable combination of post-secondary education, training and work experience related to the position.
• Experience delivering reference and/or information services to clients and/or the general public in a library or information centre environment.
• Experience using online or electronic information resources to access, retrieve and compile information. 
• Experience supporting the training of new employees, including providing guidance and assisting with their integration into the team.

Asset(s):
• Experience in overseeing the work of a team and/or providing coaching to peers or employees.
• Experience assigning workload, coordinating and managing timelines and providing feedback on the quality of work produced.
• Experience providing recommendations to management on process improvements.

Operational Requirements applicable to Senior Technician, Branches and Reference (stream 1) only:
• The successful candidate may be required to work an evening duty shift every 4-5 weeks (during sitting weeks). These hours would be 10:30AM – 7:00PM.

Candidates retained in this selection process will be required to obtain successfully:
• A second-language evaluation (Bilingual staffing – imperative: CCC/CCC)
• A pre-employment screening

Additional Information:
• The Library of Parliament welcomes all candidates to apply and encourages applications from Indigenous persons, racialized persons, 2SLGBTQIA+ persons, and persons with disabilities for this position.
• This selection process is open to the public.
• This selection process may include a second-language evaluation, a written qualifying exam, and an interview. The interview will consist of behavioural, situational and knowledge-based questions. Candidates will be required to pass each stage in order to move to the next stage of the selection process.
• We are committed to providing an inclusive and barrier-free work environment, starting with the staffing process. If you require accommodations during any phase of the evaluation process, please contact us at LOPCareers-CarrieresBDP@parl.gc.ca.
• Qualified candidates from this selection process may be considered for determinate or indeterminate positions at the Library of Parliament that require similar knowledge and/or competencies.
• Education and experience requirements will be used to determine which candidates will be asked to participate in the next stage of the selection process.
• Satisfactory references and proof of education are essential conditions of appointment.

Apply no later than  October 20, 2024 11:59 PM  Eastern Time.

To apply, please send us your curriculum vitae, along with a covering letter indicating how you meet each of the education and experience requirements of the position. 
Please quote your full name, the position you are applying for and 24-LOP-261 in your documents and in the subject line of your email.
Send your application by email at LOPCareers-CarrieresBDP@parl.gc.ca.
Questions? Contact Human Resources at  LOPCareers-CarrieresBDP@parl.gc.ca.
We thank you for your interest. Please note that only those selected for further consideration will be contacted.

COMPETENCY PROFILE FOR INFORMATION DISSEMINATION – SENIOR TECHNICIAN

ADAPTABILITY
Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups
Level 3: Adapts to widely varying needs.
• Adapts to new ideas and initiatives across a wide variety of issues or situations.
• Supports major changes that challenge traditional ways of operating.
• Adapts interpersonal style to highly diverse individuals and groups in a range of situations.
• Adapts own plans and priorities in anticipation of change.

CLIENT FOCUS
Providing service excellence to internal and/or external clients, addressing immediate and evolving client needs
Level 3: Provides added value.
• Looks for ways to add value beyond clients’ immediate requests.
• Addresses underlying and long-term client needs.
• Enhances client service delivery systems and processes.
• Anticipates clients’ upcoming needs and concerns.

EXEMPLIFYING INTEGRITY
Treating others fairly, honestly and respectfully, furthering the integrity of the organization and its relationships of trust within the work environment and in the broader community
Level 1: Acts in fair and ethical manner toward others.
• Treats everyone equally with fairness, honesty and respect all the time.
• Refrains from behaviour or language that is exclusionary or offensive.
• Focuses on organizational success rather than personal gain.
• Follows through consistently on promises and commitments made to others.
• Presents facts and circumstances transparently, no matter how difficult the facts may be.
• Guards confidential and sensitive information, passing it on only to those that need to know.
• Maintains ethical principles even in the most challenging circumstances. 
 
ORGANIZATIONAL AWARENESS
Understanding the workings, structure, culture and distribution of power within and beyond the organization and for Parliament as a whole, and applying this understanding to solve problems and achieve desired outcomes
Level 3: Understands and applies organizational culture, climate and power dynamics.
• Achieves satisfactory solutions based on an understanding of issues and culture in own and other organizations.
• Recognizes what is and is not acceptable or possible at certain times given the organizational culture, climate and power dynamics.
• Anticipates outcomes based on an understanding of organizational culture and power dynamics.
• Explains how organizational decisions are made and who makes and influences them.
• Applies an understanding of the roles people play in the organization to form alliances and achieve results.

DATA/INFORMATION RETRIEVAL AND ANALYSIS
Locating and retrieving data/information from a wide variety of sources and analyzing it to extract insights and meaning
Level 4: Demonstrates advanced knowledge and ability, and applies the competency in new or complex situations. Guides other professionals.
• Performs complex and difficult data/information retrieval and analysis tasks.
• Synthesizes data from multiple sources.
• Interprets complex information to reach conclusions and/or identify significant trends or patterns, using data, logic, general background knowledge and contextual information.
• Probes with tact and diplomacy to clarify the nature and scope of vague requests for information needs.
• Assists others in discerning and comparing critical information.
• Interprets dense and complex texts that require the use of specialized knowledge and ability to focus over a long period of time.
• Uses a complex mix of data, information and knowledge in all formats.

QUALITY FOCUS
Implementing procedures and standards to ensure high-quality results, and taking action to identify or manage quality issues, as appropriate
Level 3: Reviews and coaches others on quality standards.
• Explains the organizational policies and procedures for quality assurance.
• Works at a level that consistently meets and models the quality standards set by the organization.
• Reviews the work of others to ensure that organizational quality standards are met.
• Advises management when quality issues and challenges are apparent.

COMMUNICATION
Communicating clearly and respectfully with different audiences, both orally and in writing
Level 3: Adapts communication.
• Tailors communication (e.g., content, style, tone and medium) to diverse audiences and readerships.
• Reads cues from diverse audiences to assess when and how to change planned communication approach to deliver message effectively.
• Communicates with varying organizational levels, sometimes on the spot.
• Recognizes others’ complex or underlying needs, motivations or concerns, communicating effectively despite the sensitivity of the situation.
• Conveys important nuances and context to facilitate understanding of the message or material.

TEAMWORK
Working collaboratively with others to achieve organizational goals
Level 3: Fosters teamwork. 
• Gives credit and acknowledgement for contributions and efforts of other team members.
• Makes outstanding efforts to help other team members.
• Fosters team spirit.
• Provides opportunities for all group members to contribute to group discussions.
• Helps build consensus among team members.

ANALYTICAL THINKING
Analyzing and synthesizing information to understand issues, identify options and support sound decision-making
Level 3: Analyzes complex situations.
• Analyzes complex situations, breaking each into its constituent parts.
• Evaluates alternative causes or ways of interpreting complex information.
• Identifies connections between situations that are not obviously related.
• Identifies gaps in information and makes assumptions to continue the analysis and/or take action.